Help Centre
111bk Frequently Asked Questions
From opening an account to withdrawing funds via bKash — find clear answers to the most common questions from Bangladeshi players right here.
Whenever a question comes to mind while using 111bk, this page is your first stop. Below you will find detailed answers to more than 20 questions organised into five sections: account registration, deposits and withdrawals, gameplay, bonuses and safe gaming. If you can't find the answer you're looking for, our 24/7 live chat support in Bengali is always ready.
Section 01
Account and Registration
To register at 111bk you need an active mobile number, a unique username and a strong password. For identity verification, your National ID (NID) or passport details may be required. Providing accurate information will help you avoid any complications when withdrawing funds in the future.
No. Under 111bk's rules, each person may create only one account. If multiple accounts are detected, the accounts in question may be suspended and balances may be cancelled. This rule is strictly enforced to maintain a fair gaming environment.
On the 111bk login page, click the "Forgot your password?" option. A verification code (OTP) will be sent to your registered mobile number. Enter the code correctly and you will be able to set a new password. If you have trouble, contact our live chat support.
Identity verification (KYC) ensures the security of your account and prevents unauthorised access. Verification is usually completed within 24 hours of submitting a photo of your NID or passport. Once verification is complete, you will have full withdrawal access.
First, make sure you are entering your username and password correctly. Clear your browser cache or try a different browser. If the problem continues, reset your password. If all attempts fail, contact 111bk live chat and we will resolve it quickly.
Section 02
Deposits and Withdrawals
Funds deposited via bKash are usually credited to your 111bk wallet instantly — within a few seconds to a few minutes at most. Network issues may cause a slight delay. If it takes longer than 15 minutes, contact live chat with your transaction reference number.
The minimum deposit at 111bk is ৳100 — this applies to all methods: bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount cannot be processed.
Withdrawal requests from 111bk to Nagad are usually completed within 30 minutes to 3 hours. During peak banking hours or on holidays it may take slightly longer. If your request is still pending, you can let us know via live chat.
111bk does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply a small service charge according to their own policies. Check the terms and conditions of the relevant app for details.
Yes, both Rocket and Upay can be used for deposits and withdrawals at 111bk. The minimum deposit limit is the same for all methods — ৳100. On the payment page, select your preferred method and follow the on-screen instructions.
Once a withdrawal request has started processing, it is generally not possible to cancel it. However, if the request is still in a "pending" status, contact live chat quickly — the support team will assist if it is still possible.
Section 03
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of 111bk. You can place bets both before the match starts and during live play. You will find various markets including match winner, top batsman and total runs. Review the odds carefully before confirming your bet.
RTP (Return to Player) is a theoretical figure representing what percentage of total wagers a game returns to players over the long term. It does not guarantee a win — every spin is completely random. All games at 111bk use a certified Random Number Generator (RNG) to ensure fairness.
Yes, 111bk is fully mobile-friendly. The website runs smoothly in your smartphone's browser (Chrome, Firefox or Safari). No separate app download is needed. All games, payments and support are easily accessible on mobile.
Yes, in the live casino section of 111bk you play with real human dealers via live video streaming. Games from top-tier providers such as Evolution Gaming and Ezugi are available. With a good internet connection, the experience is seamless.
In the T20 World Cup or ICC tournaments, if a match is abandoned or the result is affected by rain, bets are settled according to 111bk's sports betting rules. For details, refer to the terms and conditions page or ask via live chat.
Section 04
Bonuses and Promotions
Open a new account at 111bk and receive a 150% bonus on your first deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and ৳1,500 in bonus funds will be added. The bonus is credited to your wallet automatically — no separate code is required.
A wagering requirement is the number of times you must wager a bonus amount before you can withdraw it. 111bk's welcome bonus wagering requirement is 10x. This means if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing.
111bk's VIP program has three levels: Bronze, Silver and Gold. By playing regularly you can move up to a higher level automatically. At Bronze level the maximum weekly cashback is 0.5%, at Silver it is 1.0%, and at Gold level you can receive up to 1.5% cashback.
Yes, 111bk runs reload bonuses, cashback offers and seasonal promotions for existing members from time to time. Special offers may appear during tournament seasons such as BPL or the T20 World Cup. Check the promotions section or ask via live chat for the latest offers.
A bonus may be cancelled if multiple accounts are used, if a withdrawal is attempted before the wagering requirements are met, or if bonus abuse is detected. Each bonus has a specific validity period — if it is not used within that timeframe the bonus will expire. Read the terms and conditions carefully.
Section 05
Security and Responsible Gaming
111bk uses SSL encryption technology to keep all your personal and financial information secure. Payment data is not shared with third parties. The platform operates in a safe and reliable environment and undergoes regular security audits.
Yes, 111bk is strictly for those aged 21 and above. Age is verified at the time of account creation. If an underage person's account is detected it will be suspended immediately. Responsible gaming is a core part of our policy.
111bk has a self-exclusion feature. You can temporarily suspend your account for a specified period. Contact live chat support or email [email protected] for this. You will find detailed guidance on our responsible gaming page.
111bk prioritises responsible gaming. Setting deposit limits, session time reminders and self-exclusion are features any member can use. If signs of gaming addiction appear, our support team can point you toward professional assistance.
If you notice suspicious activity, change your password immediately and notify 111bk via live chat or at [email protected]. Our security team will investigate promptly and, if necessary, temporarily secure your account.
Still have questions?
Our 24/7 support team in Bengali is always ready to answer any question.